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Job Description

Description:
The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

Responsibilities

Ensures calls are resolved in a timely manner.
Maintains the highest standard of quality and guarantees customer satisfaction on every call.
Provides product solutions.
All other duties as assigned

Requirements:

Experience in customer service (via phone, chat, in person, etc.).
3 or more CXCs including English Language. Information Technology is also a plus.
Experience in a technical support and/or desk top support role.
Strong technical background (Computer technology and troubleshooting).
Understanding of the concepts of navigation, search engines, downloading music, and other web based applications.
Experience with resolving issues for smartphones, tablets and operating systems ( PC or Mac)
Ability to work varying shifts within a 24/7 call center environment.
Excellent verbal and written communication skills.
Ability to multitask.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

Compensation package inclusive of base plus incentive and shift differential for some shifts
Convenient onsite clinic, 7-days per week providing affordable healthcare access
Free shuttle service
Health Insurance Benefits
Company paid Life Insurance coverage
Free internet access
Flexible shifts
Career and Employee Development –Grow your career and earn possible promotions to Leadership
positions and Operational roles in Information Technology, Human Resources, Accounts
Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
Active Sports Programs with vibrant interdepartmental and business house competitions

Employer:
Conduent Jamaica Ltd

Ref No:


Title:
Technical Support Associate

Date Added:
Monday, July 02, 2018 16:27:10

Job Type:
Full-time

Salary:


Industries:
Marketing
Sales
Telecommunications


Region:


Montego Bay and St James

Contact:
Human Resources Director

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