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Job Description

Description:
Exclusive Job Fair in Kingston for Technical Support roles– By Invitation Only
We will consider you if you have a Heart Level II Certificate or your School Leaving certificate!
Please submit resumes by Thursday May 3,2018 for immediate consideration!

Technical Support Associate
The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.
Responsibilities
Ensures calls are resolved in a timely manner.
Maintains the highest standard of quality and guarantees customer satisfaction on every call.
Provides product solutions.
All other duties as assigned

Requirements:
Experience in customer service (via phone, chat, in person, etc.).
3 or more CXCs including English Language. Information Technology is also a plus.
Experience in a technical support and/or desk top support role.
Strong technical background (Computer technology and troubleshooting).
Understanding of the concepts of navigation, search engines, downloading music, and other web based applications.
Experience with resolving issues for smartphones, tablets and operating systems ( PC or Mac)
Ability to work varying shifts within a 24/7 call center environment.
Excellent verbal and written communication skills.
Ability to multitask.


** Interested applicants must possess a valid Government issued photo ID, NIS & TRN and may be subject to drug screen. Applicants must also return a clean police record(company paid)*


Employer:
Conduent Jamaica Ltd

Ref No:


Title:
Exclusive Job Fair in Kingston for Technical Roles

Date Added:
Friday, April 27, 2018 16:27:10

Job Type:
Full-time

Salary:


Industries:
Telecommunications


Region:


Kingston and St Andrew

Contact:
Human Resources Director

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