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Job Description

Description:
Xerox is expanding! Immediate Openings for Customer Care Associates.

MONTEGO BAY & KINGSTON

Xerox is looking for you! Come be a part of a $22 billion leader in technology and innovation. Currently, we are seeking individuals who want to provide superior customer service to our wireless client base. We provide a full paid training program, competitive benefits and many career growth opportunities.

Xerox offers a competitive hourly rate plus “Pay for Performance” bonus opportunities---we give you control over your total compensation! If you want to be part of a world-class company with a great marketplace reputation, apply today!”
Our employees enjoy:
•Compensation package inclusive of base plus incentive and shift differential for some shifts
•Convenient onsite clinic,7-days per week providing affordable healthcare access
•Free shuttle service
•Health Insurance Benefits
•Company paid Life Insurance coverage
•Educational Assistance Program
•Free internet access
•Flexible shifts
•Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
•Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
•Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
•Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

Customer Care Associates perform the following duties:
•Gathers information, researches/resolves inquiries and logs customer calls
•Communicates appropriate options for resolution in a timely manner
•Informs customers about services available and assesses customer needs
•Provides functional guidance, training and assistance to lower level staff
•Provides assistance, training and troubleshooting support to lower level staff
•Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
•Prepares standard reports to track workload, response time and quality of input

Ideal Candidates should possess the following skills/experience:

•At least a Secondary School Leaving Certificate or Heart Certificate level II
•Flexibility to work any shift 8 hour within a 24 hour period including weekends and holidays
•Basic computer and internet knowledge and be able to type 25wpm
•Excellent customer service and communication skills (verbal & written)
•Excellent listening skills
•Excellent time management and prioritization skills
•Adaptable and able to manage change while maintaining a positive attitude
•Strong attention to detail skills

*** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate. Applicants must have a clean Police record (company-paid) and may be subject to drug screen***

Employer:
Xerox Services

Ref No:


Title:
Customer Care Associates

Date Added:
Wednesday, August 24, 2016 16:27:10

Job Type:
Full-time

Salary:


Industries:
Consulting Services
Customer Service
Graduate
Information Technology
Non-Governmental Organisations
Other
Telecommunications


Region:


Montego Bay and St James

Contact:
Human Resources

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